1. Introduction
This GDPR & Cookie Policy explains how Partners.FAIT (“we”, “us”, “our”) uses cookies and similar technologies to recognize you when you visit our website https://partners.fait.co.za
. It also describes your rights regarding the collection and use of your personal data under the General Data Protection Regulation (GDPR) and POPIA (Protection of Personal Information Act, South Africa).
By continuing to browse our site, you agree to the use of cookies as described in this policy. You can change or withdraw your consent at any time.
2. What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, or smartphone) when you visit a website. They help the site remember your preferences, login information, and actions to provide a smoother experience.
Cookies can be:
Session Cookies: Automatically deleted when you close your browser.
Persistent Cookies: Remain on your device until manually deleted or they expire.
First-party Cookies: Set directly by our website.
Third-party Cookies: Set by external services (e.g., Google Analytics).
3. Types of Cookies We Use
a. Strictly Necessary Cookies
These cookies are essential for the website to function properly. Without them, you cannot use basic features such as secure login, deposits, or withdrawals.
Examples: session_id, csrf_token
b. Performance & Analytics Cookies
These help us understand how users interact with our website by collecting anonymous information. This allows us to improve performance and usability.
Examples: Google Analytics cookies (_ga, _gid)
c. Functionality Cookies
Used to remember your preferences such as language, currency, or dashboard settings to make your experience more personalized.
Examples: remember_user, user_settings
d. Targeting & Marketing Cookies
These cookies track your browsing behavior to deliver relevant offers and ads.
We only use these cookies with your explicit consent.
4. Why We Use Cookies
We use cookies to:
Keep your session secure while logged in
Improve website performance and load times
Analyze visitor activity and traffic patterns
Remember user preferences
Support marketing and referral activities
Enhance your overall experience on the platform
5. Managing Your Cookie Preferences
You have full control over your cookie settings:
Consent Banner: When you first visit our site, a cookie consent banner appears allowing you to accept, reject, or customize cookie settings.
Browser Settings: You can also manage cookies manually via your browser settings (e.g., Chrome, Firefox, Safari).
Withdrawal of Consent: You may withdraw consent at any time by clearing your cookies or changing preferences through your account settings.
Please note that disabling certain cookies may affect website functionality.
6. Legal Basis for Processing (Under GDPR)
We process your personal data collected through cookies under these legal bases:
Performance of a Contract: To deliver core platform services (e.g., login, wallet, transactions).
Legitimate Interest: To improve user experience and secure the website.
Consent: For analytics and marketing cookies.
7. Data Retention
Cookies remain active for varying durations depending on their type:
Session cookies: deleted when your browser closes.
Persistent cookies: retained for up to 12 months unless manually removed.
8. Third-Party Services
We may use trusted third-party services that place cookies on your device for analytics and marketing purposes, such as:
Google Analytics – to track anonymous visitor behavior.
Meta (Facebook Pixel) – to measure ad effectiveness.
These third parties may process your data according to their own privacy policies.
9. Your Rights
Under GDPR and POPIA, you have the right to:
Access your personal data.
Request correction or deletion of data.
Withdraw consent to cookie use.
Lodge a complaint with a data protection authority.
Requests can be submitted to support@partners.fait.co.za
10. Policy Updates
We may update this Cookie Policy periodically to reflect new legal requirements or platform changes. Updates will appear on this page with a new Effective Date.
11. Contact Us
For any questions or concerns about this Cookie Policy, contact us
